When the United States Army needed to quickly deploy an encrypted satellite communications system it turned to ESS with our proven expertise in supporting intelligence communities within the Department of Defense. For the last 12 years, ESS has been delivering communications systems that the Army has deployed in the most sensitive combat missions.
ESS has been a proven performer for the United States Army — we have successfully integrated BGAN satellite terminals, Inmarsat satellite terminals, type-one encryption devices such as the L3 Talon and Harris SECNET-54, as well as a range of IT hardware. ESS has integrated dozens of complex systems addressing the IT infrastructure and software used within the systems, and the physical packaging concerns such as shock and vibration to enable these complex systems to reliably transmit sensitive data in a wartime environment.
Our integration process accommodates rapid changes occurring in the commercial technology lifecycle. When devices are sold principally to the government, ESS works with companies to stage upgrades. When customer software must support customer off-the-shelf products (COTS), ESS provides analysis and integration procedures that consider the lifecycles of these commercial technology products.
Through close working relationships with original equipment manufacturers of hardware and software components, ESS integrates changes seamlessly with minimal cost and risk to customers. We proactively recommend component changes to systems an average of six (6) months before commercial replacement products are released commercially, and we test the next generation prototypes of critical communications hardware well in advance of general release for a smooth transition without affecting product configuration and deployment.
ESS has an extensive Quality Assurance program, we test 100% of the components we use resulting in extremely low failure rates. We make information on failure rates, trends, and repair times available to the customer in real-time through a secure RMA portal that ESS developed. The ESS failure rate is less than one (1) percent of components failing out-of-the-box upon deployment, and less than three (3) percent over the period of the component warranty. (Equivalent industry average is 16.2 percent.)
Integration and production takes place in a state-of-the-technology Top Secret (TS) rated facility with Secret storage consisting of a 2,500 square foot integration lab with static controlled benches and work areas, and a 170,000 cubic foot climate controlled warehouse.
