IT support & services
ESS IT Support and Services is a full-service technology solutions provider specializing in internet, network, infrastructure, and security services.
Comprised of professionals dedicated to providing the highest level of customer support in the fast paced technologies industry, ESS is dedicated to finding a custom designed solution to fit your exact needs.
ESS can plan, build, and manage your computer network infrastructure. Currently, our Network Engineers are providing network integration services for the entire Tri-State area.
Fast response and turnaround, affordable solutions and quality workmanship are the keys to effective technology management. ESS offers a single point of contact for a regional network of technical services, from proactive maintenance to emergency repairs. Service is available for both warranty & non-warranty products and options include on-site or depot repair.
The majority of our customers are affiliated with government agencies within the Intelligence Community, so we understand and are equipped to provide support in demanding and fast paced environments. The main goal and mission is to provide cohesive and reliable technical support to our customers, thus implicating our enduring motivation to fulfill our customer’s needs and demands.
ESS IT Support and Services include:
- Help Desk Support
- IT Engineering and Adminstration
- IT Consolidation
- Enterprise Integration
help desk
Our mission is to provide cohesive and reliable technical support to our customers, thus implicating our enduring motivation to fully fulfill our clientele’s needs and demands. We at ESS truly know the importance of having working systems, software, and networks, so in conjunction with our dedication and values we would like to uphold our reputation by providing the highest technical support needed.
ESS IT help desk technicians provide services to customers affiliated with government\civilian intelligence agencies. Our help desk technicians provide full-service technical solutions in conjunction with specialized areas of expertise. Specific help desk technicians troubleshooting knowledge consists of internet, hardware, software, network infrastructure, and security services.
Our help desk technicians are technically inclined professionals dedicated to providing the highest level of customer-oriented support in demanding and fast paced environments. The main goal and mission is to provide cohesive and reliable technical support to our customers, thus implicating our enduring motivation to fully fulfill our clientele’s needs and demands.
ESS Help Desk Technicians can manage and troubleshoot your computer’s internal and external needs. Currently, our Help Desk Technicians are providing technical troubleshooting support services for the entire Tri-State area.
Fast response and turnaround is our goal, affordable solutions and quality workmanship are the keys to our effective and reputable systems management. ESS offers a point of contact for regional networks of technical services assigned, from proactive maintenance to emergency repairs we provide what’s needed to get the job done right the first time!
IT engineering & administration
ESS provides full-service technical solutions in conjunction with specialized areas of expertise. Specific technical knowledge consists of system administration, network infrastructures, software\database programming, and security services. ESS engineers and administrators create, maintain, manage and troubleshoot our customer’s internal\external networking and database needs. As well as participating in numerous systems upgrades, enhancements and provide critical information technology (IT) support on system modifications and upgrades.
Our team configures, operates, and maintains enterprise network management systems (i.e. Cisco Works, HP Open View, NetIQ) and provides the necessary backup for these systems. This includes providing proactive and reactive management of resources by monitoring and controlling networks, available bandwidth, hardware, and distributed software resources. We respond to detected security incidents, network faults (errors), and user reported outages at the time of customer referral.
In addition, ESS personnel are responsible for designing and upgrading current network architecture as required. Our team implements Virtual Private Networks (VPN) and the IPSec protocols that enable VPNs for LANs and WANs technology. Our team provides support by performing and documenting Disaster Recovery procedures for networks and systems. This includes performing routine backups to Storage Array Networks (SANs) and recovering such networks utilizing the most recent data.
IT consolidation
ESS IT consolidation provides services to customers affiliated with government\civilian intelligence agencies. Our consolidation efforts are to centrally provide full-service technical solutions in conjunction with specialized areas of expertise within one component.
Specific IT consolidation provides centralized access and management for direct point of contacts per service provided. Expert knowledge of vast information technology is based solely around one main area for the following reasons:
- Centrally managed e-mail, help desk, and hardwired\wireless networking will create economies of scalability.
- All ESS customers will enjoy consistent, high levels of service.
- Centrally managed infrastructure services will be more easily monitored for quality.
- Best practices show that IT securities and procedures must be managed centrally to be more effective in consistency.
enterprise integration
ESS IT Support and Services is a full-service technology solutions provider specializing in internet, network, infrastructure, and security services.
Comprised of professionals dedicated to providing the highest level of customer support in the fast paced technologies industry, ESS is dedicated to finding a custom designed solution to fit your exact needs.
ESS can plan, build, and manage your computer network infrastructure. Currently, our Network Engineers are providing network integration services for the entire Tri-State area.
Fast response and turnaround, affordable solutions and quality workmanship are the keys to effective technology management. ESS offers a single point of contact for a regional network of technical services, from proactive maintenance to emergency repairs. Service is available for both warranty & non-warranty products and options include on-site or depot repair.
ESS IT Support and Services include:
- Software and Hardware Support
- Reseller for IBM, Dell, and HP Systems
- Database Development Services
- Network Administration
- Wireless Deployment and Security
- Disaster Recovery
- Competitive Rates
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